- Act on the front line of customer service for Level's artist community by responding to issues via Twitter, Facebook, and Instagram; - Work with content team on selecting releases for social highlighting, content curation, etc.
Skills / Abilities:
- Excellent social media skills; - Knowledge of ZenDesk, Slack, Trello and JIRA. - Knowledge of digital service providers including Spotify, Apple, Beatport and DJ Pool / promo servises. - Empathetic, positive, patient and team player attitude. - An inquisitive mind and a desire for constant process-improvement
- 1-2 years of experience in a Customer Support role, preferably in a technology focused start-up.